1. General Principle
Refunds are only granted at Adcure's discretion unless legal obligation applies.
Policy is B2B-oriented; consumer law only applies when legally defined as consumer.
2. Subscription Payments
Processed subscription fees remain payable and are not returned based on usage or late cancellation.
3. 24h Warranty on Structures
Within first 24h after delivery, Client may request replacement if Structure is unusable.
Replacement is free only if:
- Issue reported within 24h
- Client followed recommended safe usage procedures
- No risky/ad policy breaking activity took place
4. Post-Warranty Replacement
After 24h, responsibility lies with Client. Replacement may be purchased.
5. Evidence Requirement
For free replacement post-period, Client must provide clear evidence of platform/system fault.
Decision based on technical assessment by Adcure Agency.
6. Chargebacks & Disputes
Unjustified disputes allow legal recovery including admin, legal and banking costs.
7. Contact Us
For refund requests or questions about this policy, please contact us at:
Email: service@adcure.agency
Phone: +31 97010209535