1. Plans and pricing
This Subscription Policy forms part of the Terms of Service of Adcure Agency and describes how Subscriptions are billed, changed and cancelled. Adcure offers three monthly plans. Prices are in euros, per month, exclusive of VAT:
- Starter: € 79 per month, Service Fee of 5% on each Top-up.
- Growth: € 119 per month, Service Fee of 3% on each Top-up.
- Advanced: € 149 per month, Service Fee of 2% on each Top-up.
VAT of 21% is added for clients established in the Netherlands and for clients in other EU member states that do not provide a valid VAT identification number. The Service Fee is subject to the same VAT treatment. The advertising budget itself is passed on to the Ad Account without VAT. The features included in each plan are shown on the pricing page at the time of purchase; Adcure may add features to a plan at any time.
2. Billing cycle and automatic renewal
A Subscription starts on the day of the first successful payment and runs for one month. It renews automatically for successive one-month periods on the same day of each month (or the last day of the month where that day does not exist) until it is cancelled. The fee for each period is charged in advance to the payment method held by Stripe. An invoice is sent by email and is available in the Portal.
The Client is responsible for keeping a valid payment method on file. Payment methods can be updated in the Stripe Billing Portal, which is accessible from the Portal.
3. Cancellation
The Client may cancel the Subscription at any time through the Stripe Billing Portal, accessible from the Portal, or by emailing service@adcure.agency from the registered email address. A cancellation takes effect at the end of the current billing period. Until then the Client keeps access to the Portal and the Ad Accounts and may still execute Top-ups. No notice period other than the end of the current period applies, and no further payments are collected after the period in which the cancellation was made. The fee for the current period is not refunded.
A cancellation made through the Billing Portal can be reversed in the Billing Portal before the end of the period. After the Subscription has ended, the Client may subscribe again at the prices then in force; Adcure cannot guarantee that the same Ad Accounts will be available again.
Adcure may end a Subscription with thirty (30) days' notice, or with immediate effect in the cases described in the Terms of Service (such as non-payment, abuse or platform risk).
4. Upgrades and downgrades
An upgrade to a higher plan takes effect immediately. The Client is charged the difference for the remainder of the current period on a pro rata basis and the new plan price applies from the next period. The lower Service Fee of the higher plan applies to Top-ups executed after the upgrade.
A downgrade to a lower plan takes effect at the end of the current billing period. The Client keeps the features and Service Fee of the current plan until then; the new plan price and Service Fee apply from the next period.
5. Failed payments
Access to the Portal and the Ad Accounts depends on a Subscription that is paid up to date. If a renewal payment fails, access may be suspended immediately, and Adcure may refuse to execute Top-ups. Stripe retries the payment method several times over the following days and the Client is notified by email; access is restored automatically as soon as a retry succeeds. If the payment has not succeeded within fourteen (14) days after the renewal date, Adcure may also end the Subscription. Amounts that remain unpaid are subject to statutory commercial interest and collection costs as described in the Terms of Service, and may be set off against the Wallet balance. Access is restored as soon as the outstanding amount has been paid, provided the Subscription has not been ended.
6. Price changes
Adcure may change plan prices and Service Fee percentages. Changes are announced by email at least thirty (30) days in advance and apply from the first billing period that starts after the announced date. A Client that does not agree may cancel before the change takes effect; the old price then applies until the end of the last period.
7. No pause option
Subscriptions cannot be paused. A Client that wishes to stop temporarily should cancel at the end of the current period and subscribe again later. A Wallet balance is not affected by cancellation and can be repaid on request as described in the Refund Policy.
8. What happens to Ad Accounts and budget after cancellation
When the Subscription ends, access to the Portal and to the Ad Accounts ends. Running campaigns may be stopped and the Ad Accounts may be withdrawn from the Client's business manager. The Client should export campaign data, audiences and reports it wishes to keep before the end date. Budget that remains on an Ad Account is recovered through the Supplier where the Platform allows it and is returned to the Wallet. The remaining Wallet balance is repaid on request under the Refund Policy.
9. Contact
Questions about billing, cancellations or plan changes: service@adcure.agency. Adcure Agency, Beneluxlaan 59, 2871 HE Schoonhoven, the Netherlands, KvK 89821211.